SERVICE AND TECHNICAL SUPPORT
- Products service Term
- 13warrantyAll of KL compressed air dryer ,water chiller & gas generator with warranty of 13months from the first starting-up date, but no more than 15months from the shipment date.A: All equipment after debugging within warranty time have product quality problem, we charge the free service, and provide the space parts for replace.B: Expire warranty we offer product parts sales & machine maintenance guidance service, and the spare parts price with discount for you.
- Project cooperation
- At the start of each project, especially for big air dryer system, we have project managers, who are responsible for the communication of technical quotation and the support of technical manager and product manager.
- Large air dryer/ water chiller /
gas generator delivery term - As a large size equipment, especially for large compressed air dryer, water chiller and full set of gas generator, we will commissioning before leaving the factory. We welcome customers to come to our factory to complete the final debugging and quality inspection work with us. At the same time, we will also conduct a detailed product introduction, operation and maintenance training for customer engineers.
- Service term
Service configuration
- One Factory Service Manager and five service personnel.
- Service Manager has more than 15 years working experience in this industry, and has carried out maintenance and customer on-site training overseas many times.
- One quality supervisor and six quality inspectors.
- Working experience in this industry for 20 years, proficient in ISO 9001 standard quality control and related international standards of the industry
KL air dryer company with 12branch office at Beijing, Shenyang, Ningbo, Shanghai etc. each offices with a supervisor, 1 or 2 salesperson and one or two after-sales personnel.
Service content
- Overseas and national regional remote support or on-site services Customer training
- Problem solving
Pre-sale and on-site support in the whole country
- Sales management
- Customer training
- Feed inspection
- Process inspection
- Finished product inspection
- Parts supplier’ factory inspection.
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